You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
JaneS1997
2 years agoExplorer | Level 3
Email address changed and I can't get access to get 6 digit code
I have two accounts the one I am logged into right now and another account. I cannot log into my other account because the email has been changed and the email associated with that account in no long...
Rich
Super User II
JaneS1997 wrote:
I cannot log into my other account because the email has been changed and the email associated with that account in no longer active.
If you don't already have an active device signed in to that account, then you'll need access to the email address associated with it in order to sign in. Your best option will likely be to contact the email provider and see if you can get the email address restored, even if it's just temporary, so you can receive the verification code.
JaneS1997
2 years agoExplorer | Level 3
Thank you. Unfortunately, I can't contact the former email provider. That's the problem.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!