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Forum Discussion
Dropbox pin feature breaks login attempt - acess email doesn't exist
Hello! I can't find a way how to contact dropbox support. I have successfully logged into my account using login and password few years ago (and pass is still valid). However, email service doesn't...
Do you already have devices logged in diabolusss ? If so you need to download everything and set up a new account.
You can try contacting Dropbox at www.dropbox.com/support while not logged in and ask for help, but, without access to email there is precedent that they wont change the email on file
Nope, i haven't, because it was a while when i've used that account.
However, i know password from my account.
And this problem wouldn't have arisen if they have had left me (a user) a choice to not enable secondary pin check.
Thanks, @mark, for pointing out that i shouldn't be logged in to be able to contact them, i haven't noticed that form.
I hope, that they will help me, because there are obvious evidences that email service is totally down.
I'm happy to announce that Dropbox support quickly resolved this issue in a positive manner.
@Diaboluss, How was your issue sorted? I am in the same shoes as well. Lost access to my email ID and I have been prompted for a security code.
AlphahumanThanks to the Dropbox support team, I was able to regain access to my account. Therefore, you should contact them.
@diabolusss, I already did. I am not receiving responses from them. How long did that take to fix your issue?
