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Forum Discussion

OccasionalUser's avatar
OccasionalUser
New member | Level 2
12 months ago

Dropbox Login Problem - Should I be concerned?

I couldn't log into Dropbox today. The email used for login is different. I don't remember changing it. Instead of Email_1, it is Email_2. When I tried to sign in, it asked me for a PIN. My origin...
Account Access
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi OccasionalUser, let's jump right into this! 

 

You mentioned that the email you saw when trying to log-in was different. Is it possible that you have two separate Dropbox accounts? 

 

How did you change your password, without access to the account itself? 

 

Give me some more info, and I'll be happy to have a closer look into this! 

  • OccasionalUser's avatar
    OccasionalUser
    New member | Level 2
    12 months ago

    Sorry, I don't remember this, but maybe I did it when adding another Apple device.

    Probably migrated my account and created a PIN at the same time.  I actually wrote the PIN down somewhere.  So all is well.

    Thanks!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      No worries, if you need anything else, we'll be at your service OccasionalUser! 

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