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Forum Discussion
Can't receive 2FA code via Google Authenticator
I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency b...
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
Hi Hannah, I'm having a similar issue with my laptop (linked to my dropbox account) that crashed and that i had to format. I've been sending emails for a month and I'm told to used codes that I do not have anymore. Google Authenticator does not have the 2FA codes anymore (I changed phones). Can I provide anything that could help identify me? Passport copy, etc.
Just like this other user, I just created a second account just to be able to chat here. Please help
Nancy
Dropbox Staff
Dropbox StaffSorry to jump in, Meluseene. Can you send us the ticket number from the convo with our support team, so that we can take a look?
Thanks!
This is what I found:
- 22801854
- 22827026
- 22855933
- 22910470
- 22910542
Every time, I'm told to use 2FA (which I don't have anymore, I'm not sure if it's because I changed smartphone?), to use security codes (I honestly do not remember this step or where I could have stored them), or to use the laptop that was identified (which crashed early 2023, I still have it and it works but it's been formatted). I have a vague idea on what in my account though if it can help. And in the case you have my number somewhere if you needed to send me authentication codes by text, the number should still be the same. I can prove my identity as well.
- Nancy
Thanks for the numbers! Appreciate it.
Now, please keep in mind that we don’t have any account visibility over here on the forum, so we can’t offer more assistance. I’ve left an internal note to our support team though on your behalf.
In general, Dropbox takes account security very seriously, so if you don’t have any of the provided backup options to re-enter your account, there may not be that much left to be done. Our team will review your case though, and get in touch with you.
