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Forum Discussion
Can't access email associated with my account
The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
Hi AnnePalmer1 & gretD, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
My account sign-in uses an obsolete email address and I don't remember the password. To reset the password, Dropbox sends a message to the obsolete email which I can't retrieve. In order to change the email, I have to sign in. In order to sign in, I need the password reset which gets sent to the obsolete email. It's a vicious cycle. At this point, I just want to cancel the subscription but to do so, one has to sign in and here we go again.
- Megan
Dropbox Staff
Hi LS91011, how are you today?
I'm afraid that without access to the email address that's associated with the account in question, we won't be able to help much in regards to accessing the account.
However, what we can do here is I can send you an email, in order for us to see what we can do about the cancellation of the account's plan. Can I do this?
Keep me posted!
Yes, you can send an email, but not to the old address.
Yes, please send, but not to obsolete email address.
- Hi the email address that was used to create dropbox is no longer active or available and I can't access my dropbox to change the email address or passwords my husband still has access to our dropbox and uses it regularly.
- Megan
Hi Queensarah101, let's jump right into this!
You mentioned that your husband can still access Dropbox. Are you referring to one account, that you both share, or two individual ones?
I am afraid that without access to the email address, it'd be tough to gain access to the account itself. Do you have any old, connected devices that would help you see the files in the account?
If I were you, I'd try to contact the email service provider and see if they can reactivate the address -even temporarily- so you can access the account.
I hope this helps!
