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Forum Discussion
Can I restore an account that was deleted?
Hello Dropbox Community!
This is my first time using the forum. Nice to meet y'all!
I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
Just explain to me how it's humanly possible to delete someone's account and files because he pressed cancel plan? How is that possible to sound normal to anyone from Dropbox management?
RanchenDropbox Product Manager
Hi sebunk I'm a product manager at Dropbox and I will escalate this within Dropbox. I'll get back to you as soon as possible!
The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
- Ranchen, I’m having a similar issue can you assist with my account please
- Mark
Super User II
KamillaV wrote:
Ranchen, I’m having a similar issue can you assist with my account pleaseAs you explained on this thread you missed the emails telling you the account was to be removed I am afraid there is no way to recover that account and data. Dropbox immediately removes it from their servers upon deletion.
