You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Terafuji's avatar
Terafuji
Explorer | Level 3
2 months ago

Account was "Deleted" but cannot create a new account with same email address

Good afternoon! I am new to the forums and currently using a second account to try and get my primary account back.   I've opened a support ticket to try and resolve this issue last month. In the o...
Account Access
Account Settings
Create or delete account
Error Messages
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Thanks for the ticket numbers and the screenshot too Terafuji - much appreciated. 

 

I was able to locate them in our system and I can see that they're all closed now. 

 

May I open a new one on your behalf using the email address that's linked to your profile here, on our Community to investigate further? 

Terafuji's avatar
Terafuji
Explorer | Level 3
2 months ago

If you could do that, that would be great. Thank you so much!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Sure thing Terafuji - you've got :envelope: 

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