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Forum Discussion
6 digit access code not found
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code when I am trying to login. I don't think my account has been shut down as I have seen ...
Mark
Super User II
Super User IIHow long ago did you last log in Bingo_needs_help ?
I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.
- maher1982
Super User
Dropbox deletes inactive accounts. If there's no activity on your Dropbox account for an extended period (about one year), I hope that your files haven't been deleted.
How can I check if my account has been deactivated?
- Mark
Bingo_needs_help wrote:
I think I loged in over 1 year ago. I have also checked my spam as well as added no-reply@dropbox.com to my email contacts.
I'm afraid that means the account has been removed, as the other posts said. If you do not log in within 12 months accounts (and all data) are deleted and not recoverable.
Sorry 😞
How is the best way of contacting Dropbox to be able to verify if my account has been deleted or not?
