You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Greg HP's avatar
Greg HP
Helpful | Level 5
2 years ago

2FA by authentication app is not working anymore

The time is set automatically (time.apple.com) and is the same on all my devices.   What I've tried so far: - Deactivate it for few seconds on one device and enable it again. - Set the time m...
Account Access
Security
  • Greg HP's avatar
    Greg HP
    2 years ago

    I'm using Bitwarden (the time-based 2FA field), but I have the same issue with 1Password.

     

    I just tried again while writing this message and... now it worked 😐

    The only difference is the browser: this time I used Safari instead of Firefox (I couldn't log in this forum with Firefox, but I could with Safari, so I tried for the 2FA code).

     

    Thank you for your help.

Greg HP's avatar
Greg HP
Helpful | Level 5

Hello.

 

Nancy wrote:

Are you receiving any type of errors on Dropbox itself when generating a 2FA code? 

After registering the 2FA, I am asked to test it to finish the process. Then it says the code I enter is invalid.

 

Nancy wrote:

If possible, can you please try to send your 2FA code as a text message to your mobile phone

Sorry, I can't use a phone number.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Sorry to jump in here, Greg HP, but can you give us a bit more info on the authenticator app you're using?

 

Does it support the Time-based One-Time Password (TOTP) protocol, like Google Authenticator or Duo Mobile?

 

Any additional info you can give us would be really helpful.

  • Greg HP's avatar
    Greg HP
    Helpful | Level 5
    2 years ago

    I'm using Bitwarden (the time-based 2FA field), but I have the same issue with 1Password.

     

    I just tried again while writing this message and... now it worked 😐

    The only difference is the browser: this time I used Safari instead of Firefox (I couldn't log in this forum with Firefox, but I could with Safari, so I tried for the 2FA code).

     

    Thank you for your help.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      I'm happy to see that it was resolved, Greg and thanks for keeping us in the loop.

       

      If you come across this issue again, or need anything else, let us know.

       

      Have a great day!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!