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Forum Discussion

Greg HP's avatar
Greg HP
Helpful | Level 5
2 years ago

2FA by authentication app is not working anymore

The time is set automatically (time.apple.com) and is the same on all my devices.   What I've tried so far: - Deactivate it for few seconds on one device and enable it again. - Set the time m...
Account Access
Security
Two Step Verification
  • Greg HP's avatar
    Greg HP
    2 years ago

    I'm using Bitwarden (the time-based 2FA field), but I have the same issue with 1Password.

     

    I just tried again while writing this message and... now it worked 😐

    The only difference is the browser: this time I used Safari instead of Firefox (I couldn't log in this forum with Firefox, but I could with Safari, so I tried for the 2FA code).

     

    Thank you for your help.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Greg HP! Thanks for posting on our Community today.

 

Are you receiving any type of errors on Dropbox itself when generating a 2FA code? 

 

If possible, can you please try to send your 2FA code as a text message to your mobile phone, and let me know if you have an issue doing that, as well? 

 

Keep me posted for more updates.

  • Greg HP's avatar
    Greg HP
    Helpful | Level 5
    2 years ago

    Hello.

     

    Nancy wrote:

    Are you receiving any type of errors on Dropbox itself when generating a 2FA code? 

    After registering the 2FA, I am asked to test it to finish the process. Then it says the code I enter is invalid.

     

    Nancy wrote:

    If possible, can you please try to send your 2FA code as a text message to your mobile phone

    Sorry, I can't use a phone number.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sorry to jump in here, Greg HP, but can you give us a bit more info on the authenticator app you're using?

       

      Does it support the Time-based One-Time Password (TOTP) protocol, like Google Authenticator or Duo Mobile?

       

      Any additional info you can give us would be really helpful.

      • Greg HP's avatar
        Greg HP
        Helpful | Level 5
        2 years ago

        I'm using Bitwarden (the time-based 2FA field), but I have the same issue with 1Password.

         

        I just tried again while writing this message and... now it worked 😐

        The only difference is the browser: this time I used Safari instead of Firefox (I couldn't log in this forum with Firefox, but I could with Safari, so I tried for the 2FA code).

         

        Thank you for your help.

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