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Forum Discussion
Why was my account disabled?
Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020. Dropbox hasn't emailed notification? This account is used for business. Please h...
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
Didt u get it back your account ?
Daphne
Dropbox Staff
Dropbox StaffHey there Mohddaim and Pr0xy, I'm sorry to hear about the situation here!
As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.
Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.
Let me know if you have any questions!
- Hello. Suddendly my dropbox account has been disabled. I dont know the reason and i cant get to talk to them.
What can i do now?- Jay
Hi Martijn1, thanks for posting today!
I've merged your post to this thread. Could you try the steps provided by Walter in order to contact the support team directly?
As this is related to sensitive account details, we wouldn't be able to assist much over the community.
Let me know the ticket number when you receive it!
- How and where can i make an ticket?
Friendly greetings,
- I did this this almost 4 times i sent email to dropbox.. but still didt not get answer from dropbox team
- I all ready chat dropbox support at apps,web, facebook and twitter. But what they do just ignore me for 1 month.. i want my account back..i have alot picture from 2010.. alot of memory in there.
- Lusil
Hi there Mohddaim, thanks for checking in with us.
Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket.
I was able to locate it and have made sure to pass your comments along.
As soon as they have more information on the matter, they'll get back to you.
In the meantime, if you have any other questions, just give us another nudge. Thanks!
- Okey.. other question why dropbox remark will reply or reach with customer with 1-2 working day?.. that is not promise ?
