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Forum Discussion
"We noticed a new sign in to your Dropbox."
I've been receiving these annoying emails for a few months. Every time I get one, I answer by checking the "yes, it's me" box. Yet they keep coming.
How can I stop these?
You can update your notificaiton preferences on your Notifications page.
Rich
Super User II
Super User IIYou can update your notificaiton preferences on your Notifications page.
Thanks for the fast response!
- Jay
Dropbox Staff
We know it can be annoying, it’s just that Dropbox cares about the security of your account, so wants to let you of any possible unauthorized access!
Let us know if you have any further questions.I write to suggest that Dropbox has taken the wrong approach in this matter and needlessly causes anxiety for its users while encouraging hacking/phishing expeditions from outside sources.
I received the "new sign in" email yesterday. The information noting the date, time and browser matched my dropbox access. However, the device I had used was one that I have frequently used over the years for Dropbox access.
I assumed the email was a phishing expedition. On the off chance that it was not and Dropbox was going to terminate my account, I logged into the account from my browser using a reliable password keeper application.
I there learned that the "alleged/nominal" domain name from which I had received the email was from an approved domain name for Dropbox communication by email. I do not know how easily domain names can be imitated, but I have many acquaintances whose identities have been hacked and seen email appear in my inbox that seem to be a from my acquanitance but was decidedly not.
To address my concerns, I obtained a user name for community inquiries and learned that the issue has been recently raised by a user. I then returned to the original email and pressed the "Yes" button. The button did nothing.
In response to the noted inquiry of a user, "AgentJay Dropboxer" acknowledged that it can be annoying and suggested that the complainant could change the settings. AgentJay added "Dropbox … wants to let you [know?] of any possible unauthorized access!"
Changing those settings would only create opportunity for a user to be hacked and the victim being unaware of the issue because of the suggestion from "AgentJay". I assert that this pandering to one user's "annoyance" is an unacceptable approach to Dropbox's policing unauthorized use.
There are better ways to address the issue of unauthorized access than following the misguided suggestion of AgentJay J.
I look forward to Dropbox taking a less flippant approach to this issue and resolving it in an appropriate way.
- Jay
