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Forum Discussion
Unsolicited marketing email
I've been continuing to receive marketing emails from Dropbox at no-reply@em-s.dropbox.com although my marketing email settings are disabled. The last 4 marketing email subjects were "Top 4 tips to...
We're having the same issue. Clicking the unsubscribe link in the footer of the email navigates to the Notifications tab of the Settings page and we've disabled ALL notifications. Still, we receive 1-3 marketing emails from Dropbox per day.
We've also changed the email address associated with our account and still get marketing emails to our previously associated email address (though thankfully nothing to our new email address).
@Dropbox, this is in poor taste, and I'm fairly certain that Canadian Anti-Spam Legislation (as well as, probably, other regional laws) mandate that you provide a means to unsubscribe from such marketing emails.
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks for reporting this issue. I have passed this information onto the appropriate team. They have been actively investigating why some of our users are receiving emails despite being unsubscribed. We will update you when we have more information.
Regards,
Ben
