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Jaco1981ZA's avatar
Jaco1981ZA
New member | Level 2
2 months ago

unique log in issue

  Hello, Dropbox Community, I’m reaching out for assistance with accessing a Dropbox account I created back in 2012/2013. Unfortunately, the email address linked to the account was hacked multiple ...
Account Settings
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

Unfortunately the only people who can help are Dropbox. It is unlikely you can get the account back - and there are lots of posts of that happening on here. 

https://help.dropbox.com/account-access/lost-email-access

 

Also, how long is it since you last logged in? If its over 12 months the data has been removed due to inactivity I'm afraid 😞 

  • Jaco1981ZA's avatar
    Jaco1981ZA
    New member | Level 2
    2 months ago

    I have no idea how long it has been 😞

     

     

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago

      Accounts used over 12 months have all data wiped for inactivity I'm afraid. There is no way to get data back if that happens. 

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