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konocti-view's avatar
konocti-view
New member | Level 2
3 years ago

incorrect email address on account

I tried to share a file and my email address could not be verified. I found that it is not entered correctly in the account. Seems easy to edit but I have to verify the email address before changing ...
Account Settings
Rich's avatar
Rich
Icon for Super User II rankSuper User II
konocti-view1 wrote:

When I go to change the address, I am told it is already taken. Of course, I'm using it.

That typically means that another account already exists with that email address. Have you tried to sign in with it? Reset the password if necessary.

konocti-view1's avatar
konocti-view1
Explorer | Level 3
3 years ago

I can't reset the password because the email address can't be verified. because of course the wrong address is on the account. 

As to two accounts, I may have one from my Iphone but I'm not aware of it. The reason I say this is because there are photos in memory that come only from the phone. 

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hi konocti-view1, since you're posting on the forum with 2 different accounts, as Rich suggested, it seems you already have an account with the correct email.

    Try logging into the account with the correct email, or resetting the password if you're not sure what it is.

    Since that account already exists, you can try downloading the data from the wrong account and then transfer it to the correct one.
    • konocti-view1's avatar
      konocti-view1
      Explorer | Level 3
      3 years ago

      Jay, I really appreciate the help. But, all attempts to sign in indicate that the email (@hughrs.net) must be verified before moving forward. That address needs to be changed on the account to the correct "@hughes.net."  

      Yes, I tried to sign in with the correct email but the system recognizes my computer. I tried to sign in with another computer and the correct email is not attached to a dropbox account. 

      I don't see why dropbox doesn't have a way to change an invalid email address. No one likes to lose data but I'm getting close to pulling the plug on this.

    • konocti-view1's avatar
      konocti-view1
      Explorer | Level 3
      2 years ago

      Thanks Jay, I got lost on the try but will make another attempt.

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