You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

yifang's avatar
yifang
Explorer | Level 4
7 months ago

"How do you want to store new files" is set to "Online-only" but it isn't working.

I am using Bandicam to record videos and saving them to my Dropbox drive. I have set the option "How do you want to store new files" to "Online-only", but the videos are not being automatically moved...
Account Settings
Desktop
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
yifang wrote:

I have set the option "How do you want to store new files" to "Online-only", but the videos are not being automatically moved to online-only storage as expected.

That's not how that feature works. When set to Online-only, files that sync down to that device from your account online (i.e. added to Dropbox on another device or directly on the website) will sync to that computer as Online-only. It does not affect files that you add to the Dropbox folder on that device yourself. Those you'll need to manually set to Online-only.

  • yifang's avatar
    yifang
    Explorer | Level 4
    7 months ago

    I see. Is there any way to move files to online-only? I don't want to do it manually.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey yifang, I hope you're doing well!

       

      I'm afraid that you'd need to manually make that change using these steps, in order for the content to switch states. 

       

      I hope this clarifies!

      • yifang's avatar
        yifang
        Explorer | Level 4
        7 months ago

        Does this mean I need to move the files to online-only from time to time manually?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!