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Forum Discussion

LLA2025's avatar
LLA2025
New member | Level 1
9 days ago

"Please log in to verify your email" when trying to access a folder.

I have been added to a DropBox and received an email from DropBox to allow me to access the folder.  Now, I enter my username then password. The page loads then resets and say "Please Log In to Ver...
Account Access
Dropbox Basic
Error Messages
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

I see LLA2025.

Have you tried signing into the account online first, and then checking your sharing tab to see if you can find the folder there and join it?

Also if you access the account's settings, do you have the option to verify the email address there? 

LLA2025's avatar
LLA2025
New member | Level 1
9 days ago

I have tried all of the above. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    9 days ago

    Thanks for clarifying that for us LLA2025 

    If this persists after clearing your browser's cache and/or another browser, could you send us a screenshot of the exact error/message you're getting? 

    • LLA2025's avatar
      LLA2025
      New member | Level 1
      9 days ago

      This has been going on for close to 24 hours now. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        9 days ago

        I see, thanks for the screenshot LLA2025 

         

        Would it be OK if we sent you an email to have a further look internally at this point?

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