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Forum Discussion
Personal account linked to wrong email address, after separating it from Business team
I had a personal account linked to email A. I was invited to a team from my work and I decided to keep both accounts separated, so when the option was given I choose to create a new account using email B, which is my work email.
Now all my personal stuff is linked to the account of email B, instead of the other way around, and my email A is now linked to my job's team.
I tried to abandon the team, but seems that only admins can remove someone from a team (!!). How can I solve this situation?
This is critical, I have years of very important stuff in my personal account. My personal account was plus and the account from my organisation is business.
- Hannah
Dropbox Staff
Hi Nicolas M.11, thanks for your post and sorry to see you're having trouble.
Indeed, when you choose to keep your files separate from the team, you are prompted to create a new account, where your personal files are moved.
In this particular case, I would suggest changing the email address of the account that's now using your work email, to a third, placeholder email address.
This will free up the work email, so you can go to your work account (which is currently under your personal email) and change the email from your personal to your work one.
This will basically switch the emails between the accounts and the account with your personal files will be under your personal email.
I hope this helps, but if you need clarifications, let me know!
- Thank you for your reply. A problem I have is that I cannot change the email associated to my work account: it says "contact your team admin to change the email".
I don't even know who is the team admin or how to contact him, which makes me wonder what prompted Dropbox to decide for this behaviour! I understand that only admins should be able to do things like editing files, but I do not understand why I can't leave a team. I basically have given to my employer my personal account. Is there a way to do this by myself?- Megan
Hi Nicolas M.11, the best way to find your admin is by following these steps.
Once you do that, the best way to go on about it is to ask the team's admin to revert your account back to an individual one, by following these steps.
If you have any questions, I'm here!
