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sissomi's avatar
sissomi
Explorer | Level 3
2 years ago

Notifications Still Going to Old Email Address

A couple of weeks ago I changed the email address on my DropBox account and verified it. Yet I still am receiving notifications at the old email address. Any ideas on why or how to get this corrected? TIA for any suggestions!

Notifications
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there sissomi, sorry to hear about this.

     

    It sounds rather strange indeed. Do you happen to have another Dropbox account, associated with the old email address at the moment? 

     

    Also, can you clarify what notifications are these and if you're getting any email notifications on your new email address at all?

     

    Thanks!

    • sissomi's avatar
      sissomi
      Explorer | Level 3
      2 years ago

      Walter - Thanks for the reply. No, the account is the only one I have. My DropBox account was associated with the old email until I changed it a few weeks ago.
      I have gotten some emails at the new email address such as login notifications and DropBox Community messages. But just this morning, at 1:39am, I received an email to the old email address with the subject “Top 4 tips to get your photo storage in focus”.

      I have searched through my profile and account info and can’t find the old email address anywhere in it. 

      - Mike

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey sissomi, sorry to jump in here.

         

        Can you double-check your account settings here, to make sure that your new email address is what appears there?

         

        If you open a different browser or a private browsing window and try to login using your old email, what do you see?

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