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sstructural1's avatar
sstructural1
Explorer | Level 4
2 years ago

Notification for two files "File is "online only file" to open it first move it into your dropbox"

I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried ...
desktop
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Valtteri's avatar
Valtteri
Explorer | Level 4
2 years ago

Hi,

 

I have an issue where I can't open or copy files on Dropbox folder. Some files works just fine but other wont open, program says that file is corrupted etc. Also a following popup come from Dropbox: "XXX.file is an online-only- To open it, first move it into your Dropbox folder."

 

I can move out from that folder, but cant move any files in to it. Also trying to copy results an error message.

 

This error just came from nowhere. Last week everything worked just fine.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey there, Valtteri, how are you today?

     

    That sounds interesting indeed. Does that happen with all of your online-only files?

     

    Can you check the version of the app that you have installed on your device? You can do this by hovering your mouse over the little Dropbox icon next to your WiFi. 

     

    Also, are you copying and pasting files, or dragging them within your File Explorer?

     

    Let me know more, and we'll take it from there!

    • Valtteri's avatar
      Valtteri
      Explorer | Level 4
      2 years ago

      Hi Megan!

       

      It does not. After some testing it happens all to my files in teams folder. Personal and other shared folders works fine.

       

      Version is: 185.4.6054

       

      Tried to copy/paste and dragging. Results a following error message in File explorer:

       

      Error 0x80070780 File Cannot Be Accesed by the System

       

      Tried to remove and re-install the app. No help.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Valtteri, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a visual too?

         

        Also, can you (or the team admin) check if top level content management is allowed for everyone or only admins on the team? 

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