You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

sstructural1's avatar
sstructural1
Explorer | Level 4
2 years ago

Notification for two files "File is "online only file" to open it first move it into your dropbox"

I made the screenshot to show exactly what is going on. The issue is that this file and the other one are deleted, or at least I tried to. This notification is just popping up over and over. I tried ...
Desktop
Error Messages
Notifications
sstructural1's avatar
sstructural1
Explorer | Level 4

Hi Hannah. I have restarted my computer. I deleted the files from my computer then found one on dropbox.com and deleted it but the other one I couldn't find online at all. The notifications just pop up when I'm on the computer regardless of the program I'm in or if I'm surfing the net.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the additional info here, sstructural1.

 

Did the notification stop for the file you deleted online?

 

And can you let me know what the version and sync status of the Dropbox app is currently?

 

You can hover over your Dropbox icon to see this info.

 

Also, are you on a Mac or Windows computer?

  • sstructural1's avatar
    sstructural1
    Explorer | Level 4
    2 years ago

    Dropbox 178.4.4811 is the version that I see. The notification did not stop for either of the files. I'm on a windows 11 computer. Windows 11, version 22H2

    • sstructural1's avatar
      sstructural1
      Explorer | Level 4
      2 years ago

      Hannah I added another file to the mix. I inadvertently tried to open a file and it has the notification going too. So it appears that it's a notification from trying to open a file but it doesn't go away, it keeps popping up even after I restart.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi from me as well, sstructural1. 

         

        Have you tried to reinstall your Dropbox app, by any chance? Does that seem to make any difference at all?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!