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Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hi Lsballew, thanks for bringing this to our attention

 

Could you clarify what the exact message is when entering your email address?

 

Are you adding it on this page when logged into your account already, in order to change it?

 

This will help me to assist further!

  • Lsballew's avatar
    Lsballew
    New member | Level 2
    4 months ago

    Click on LB (personal) icon

    Click on Manage Account
    Click on Account Settings
    Click on Personal Email - Edit
    Type in new email, confirm email (using new email), put in existing dropbox password
    click on update email
    First instance of new email is surrounded by a redline box and has a small x in a circle below it. (update email button is still enabled but clicking on it again results in the same response)

     

    • Lsballew's avatar
      Lsballew
      New member | Level 2
      4 months ago

      ...and, no, I am not on this page when I am trying to make the change, I am directly in my dropbox account, not on the forum

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey Lsballew, is it possible that the email you're trying to use, is already used by another Dropbox account?

         

        Try logging in with that address and request a password reset; if a password reset email comes to that address, it means it's already linked to another Dropbox account.

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