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Forum Discussion

Hanif01's avatar
Hanif01
Explorer | Level 3
3 years ago

Missing options in sync tab of my desktop app

Hi   I have Windows 10 Enterprise installed on my computer and newer version of Dropbox. Following options are not available in my dropbox preferences while 2 of my colleagues have it. I...
Desktop
dropbox business
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Hanif01, how are you today?

     

    Can you let me know more, in regards to the app's syncing status, and how long it's been like that?

     

    Keep in mind that you can adjust the app's bandwidth, by following these steps. 

     

    Keep me posted!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Hanif01, let's take a look! 

 

The screenshot you attached here, is what your colleagues see under the app's preferences, right? Can you also send me a screenshot of what you see on your end, under your Sync tab? 

 

Also, which version of the desktop app is installed on your device currently?

 

Keep me posted!

Hanif01's avatar
Hanif01
Explorer | Level 3
3 years ago

Hi Megan

 

Yes that is correct.

My Dropbox looks like following

 

Thank you for your help.

 

Regards

Hanif

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi Hanif01, thanks for your speedy response! 

     

    You mentioned that you're part of a team, so it sounds like your admin might have disabled that feature for you. Have a look into this Help Center article. 

     

    Would you be able to check with the Team's admin, and let me know how that goes? 

    • Hanif01's avatar
      Hanif01
      Explorer | Level 3
      3 years ago

      Hi Megan

       

      Thanks again for your feedback.

      Could you please share some screen shots as well?

       

      Regards

      Hanif

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi Hanif, I hope you don’t mind if I jump in here, too. 

         

        Can you let me know what type of screenshots do you need? 

         

        Is there a part of the Help Center instructions you’d like us to further explain?

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