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Forum Discussion

Hanif01's avatar
Hanif01
Explorer | Level 3
2 years ago

Missing options in sync tab of my desktop app

Hi   I have Windows 10 Enterprise installed on my computer and newer version of Dropbox. Following options are not available in my dropbox preferences while 2 of my colleagues have it. I...
Desktop
dropbox business
Sync
  • Megan's avatar
    Megan
    2 years ago

    Hi Hanif01, how are you today?

     

    Can you let me know more, in regards to the app's syncing status, and how long it's been like that?

     

    Keep in mind that you can adjust the app's bandwidth, by following these steps. 

     

    Keep me posted!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Hanif01, let's take a look! 

 

The screenshot you attached here, is what your colleagues see under the app's preferences, right? Can you also send me a screenshot of what you see on your end, under your Sync tab? 

 

Also, which version of the desktop app is installed on your device currently?

 

Keep me posted!

  • Hanif01's avatar
    Hanif01
    Explorer | Level 3
    2 years ago

    Hi Megan

     

    Yes that is correct.

    My Dropbox looks like following

     

    Thank you for your help.

     

    Regards

    Hanif

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Hanif01, thanks for your speedy response! 

       

      You mentioned that you're part of a team, so it sounds like your admin might have disabled that feature for you. Have a look into this Help Center article. 

       

      Would you be able to check with the Team's admin, and let me know how that goes? 

      • Hanif01's avatar
        Hanif01
        Explorer | Level 3
        2 years ago

        Hi Megan

         

        Thanks again for your feedback.

        Could you please share some screen shots as well?

         

        Regards

        Hanif

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