We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Mohamed ali's avatar
Mohamed ali
Explorer | Level 3

Welcome
If I logged into another account and did not find some old photos, I only found 2 photos
Please try to help me return the photos of my mother and family that I could not access

Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
5 months ago

I AM WATING😎

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey Mohamed ali, did you have the chance to preview the pages my colleague, Hannah provided? 

     

    If so, would you mind specifying what you see there? 

    • Mohamed ali's avatar
      Mohamed ali
      Explorer | Level 3
      5 months ago

      Yes there is nothing

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey Mohamed ali, if you weren't able to locate any content in these pages, that means that the content was either deleted a long time ago, or that it's a new account.

         

        I'm leaning towards the latest option. Would you mind checking for any alternative email addresses that you might own, to check if your files are present on a different Dropbox account? 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!