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Forum Discussion
I installed Dropbox on a new device and I can't find my files
I changed the device and when I downloaded the program again, the data and images did not appear. Please help recover my data
Hannah
Dropbox Staff
Dropbox StaffHey Mohamed ali, thanks for reaching out to the Dropbox Community.
Is it possible that when you signed in to the Dropbox app, you signed in to a different account?
That's the first thing I would suggest looking at.
If that's not the case, what do you see in your events page or your deleted files page? Can you see your files?
Let me know.
Welcome
If I logged into another account and did not find some old photos, I only found 2 photos
Please try to help me return the photos of my mother and family that I could not accessI AM WATING😎
- Megan
Hey Mohamed ali, did you have the chance to preview the pages my colleague, Hannah provided?
If so, would you mind specifying what you see there?
