You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

LCPA-21's avatar
LCPA-21
Helpful | Level 5
5 months ago

I can't sign out of my account.

Hi Everyone, On my desktop app, my profile and preferences no longer show up on the home page so I can't log out of my Dropbox account.  It was working fine on Monday but when I logged in yesterday...
Account Access
Account Settings
Desktop
  • LCPA-21's avatar
    LCPA-21
    5 months ago

    Hi Megan.  I chatted with customer service.  Their response:  "There is an update on the web interface on the Dropbox website, your icon appears on the bottom of your screen, it's a yellow icon that has the L."  Mystery solved.  They moved the avatar from the top right of page to the bottom left corner of the home page.  Thanks for your assistance.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi LCPA-21, let's see what we can find together here! 

 

Are you referring to the website, or the desktop app? It sounds like you're referring to the former, but I want to make sure. 

 

In any case, would you mind sending me a screenshot of the options you get on your end, in order for me to have a visual?

 

Keep me posted, and we'll take it from there! 

  • LCPA-21's avatar
    LCPA-21
    Helpful | Level 5
    5 months ago

    Hi Megan.  I chatted with customer service.  Their response:  "There is an update on the web interface on the Dropbox website, your icon appears on the bottom of your screen, it's a yellow icon that has the L."  Mystery solved.  They moved the avatar from the top right of page to the bottom left corner of the home page.  Thanks for your assistance.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      Awesome news, LCPA-21!

       

      Thanks for the heads up, enjoy the rest of your day! 

    • T_theresa_A's avatar
      T_theresa_A
      Icon for Community Manager rankCommunity Manager
      16 days ago

      Hey LCPA-21 , I see that your issue was successfully resolved back in July. 

      I’m Theresa, your Community Manager at Dropbox, checking in to see how things have been working for you with Dropbox over the past few months 👩‍💻.

      I'm always fascinated by the unique ways our community uses Dropbox in their daily routines ... whether it’s organizing photos, tackling school projects, or anything in between.

      If you’re open to sharing, I’d love to hear how Dropbox has been fitting into your workflow! And who knows, I might even have a few tips to make things even better for you 🙌 ✨.

      Looking forward to hearing your Dropbox story, 

      T 🎃 (Dropbox Community Manager) 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!