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Forum Discussion
I can't log into my account, since I can't be identified.
Can't log in, answered security questions via email only to be told that I can't be identified....sign in uses old email address that I cannot access. I'm still signed in on opad and laptop but can't...
Megan
Dropbox Staff
Dropbox StaffHi Discopants, sorry to hear about that!
It sounds like you don't have access to the email address linked to your Dropbox account, therefore you can't receive the 6-digit-security-code, right?
You mentioned that you answered the security questions via email, so is it safe to assume you were in contact with our Support team?
If so, feel free to send me your ticket number, in order for me to locate it on our system.
Since you have access to an old iPad and laptop, you can try downloading your files from there, and then creating a new account.
Let me know more, and we'll take it from there!
Thank you Megan. I've managed to temporary re establish my old email address account for 90 days...I'm requesting codes but I'm not receiving them. Going round in circles! My ticket number is 23034507
- Megan
Hi Discopants, thanks for the ticket number!
I can see that one of our agents has reached out to you. Hold tight, and thank you for your patience while they look into this for you.
- Hi. Larry said he couldn't identify me from the answers to his questions...I could answer them all except when the account was created, connected devices I did not know but have since realised my ipad and laptop are connected
- Megan
Hi Discopants, you have responded back though, haven't you?
If so, then give Larry some time to review his response, and see what he can do about it. If our Team says that they can't identify you, or that there's not much that they can do, then I'm afraid there's not much that we can do on our end.
Thanks!
- Hi. Is there a phone number for support please. Sick of going round in circles. My ticket number is 23034507
- Hannah
Hey Discopants, I understand where you're coming from, however, currently, phone support is available to our Dropbox Business customers.
As Megan mentioned, since you're already in contact with the team that specializes in cases like yours, I would suggest following their advise and the steps they mentioned, to get your issue resolved the quickest possible.
- No, I'm not being helped. I'm so upset. Larry told me this afternoon that he can't find a ticket for me. That's after 1 week of trying to resolve this. When I request a password reset link to be emailed, then click the reset password link in the drop box email it says Dropbox is blocked.....I just don't see how I can resolve this without talking to support
