You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

SolyG's avatar
SolyG
Helpful | Level 5
2 months ago

I can only sign in to the Dropbox app if I'm connected to OneDrive on Windows 11

I am on a surfaces Pro7 with Windows 11. I am able to sign into my Dropbox account as long as I am connected to one-drive. Once I disconnect one-drive, Dropbox does not let me sign in with the exact same user name/password. Any suggestion would be greatly appreciated. Thanks

Account Settings
desktop
Windows
  • SolyG's avatar
    SolyG
    2 months ago

    It fixed itself spontaneously. I can not duplicate the issue. Thanks

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!