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Forum Discussion
How to stop Dropbox Backup?
How do I stop DropBox from backing up my attached external backup hard drive. I don't want to have DropBox back up this device.
Hi Bruce Peck,
I had our Backup team take a look into this issue, and our internal tools show that your backup is disconnected. Is this accurate? We want to make sure that your issue is resolved! If you are still having this issue, you can reply to this message and we can take it from there.
Regards,
Ben
Megan
Dropbox Staff
Dropbox StaffHi Bruce Peck, let's jump right into this!
What does your Backup page report? Is the Backup processing there, or can you disable it?
Keep me posted!
One more thing: it says paused on the Backup Page
- Megan
Hi Bruce Peck, could you send me a couple of screenshots of your Backup page online, along with your Backups tab on the app?
Also, is it possible that the app's syncing status is paused, and that's why it's not progressing?
- Hannah
Hey Bruce Peck, thanks for the screenshots here.
Can you try to quit the Dropbox app and then relaunch it, to see if that helps at all?
