We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Gary21's avatar
Gary21
New member | Level 2
5 months ago

How can I stop these emails about the quota on my account?

I have been getting email messages from Dropbox about my storage space being full. Yes, I know my space is full and can be deleted. The price for plans is too expensive. I have other cloud backup that is much less expensive. Can anybody please stop these annoying emails. It appears there are no online support chats to submit this request to. Dropbox came as a free trial with my HP laptop. Worst decision I ever made. My email address is [Removed as per Community Guidelines]

 

Gary

emails
Notifications
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi Gary21, thanks for messaging the Community.

     

    Currently, it wouldn't be possible to prevent these specific notifications, as they're important notifications regarding the quota on your account.

     

    The email notifications that can be disabled are visible on this page. 

     

    If you have any further queries, feel free to message back.

    • Gary21's avatar
      Gary21
      New member | Level 2
      5 months ago

      Hi Jay,

      Thank you for the reply to my inquiry. I understand that I am over my quota, which I no longer need. The Dropbox software was only a trial with my HP laptop. I don't need any of those saved files. I have my files backed up to other software. My Dropbox password doesn't work and my account can be deleted.      Gary

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        5 months ago
        Gary21 wrote:

        My Dropbox password doesn't work and my account can be deleted.

        They won't (and can't) delete your account. You need to do that yourself, or leave the account idle for more than a year and it will be deleted automatically. If you're unable to sign in to the account to delete it yourself because your password doesn't work, you can reset your password.

  • alice_dropbox's avatar
    alice_dropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Hi Gary!

    My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected. Thank you, and looking forward to chatting! 🙂 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!