We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

hgz's avatar
hgz
Helpful | Level 6
2 years ago

High memory usage on Mac M1

Hi,   I've just installed my first M1 iMAC and entered the Dropbox beta program. I need to add that I run an Intel base MB Pro in parallel and I've entered the beta program there as well. So far ...
Beta build
Desktop
Mac
  • hgz's avatar
    hgz
    2 years ago

    Issue was resolved.

    Many thx to the Dropbox support team!

    Root cause:

    - a faulty,  external USB hard-disc which was configured for a Dropbox backup. Actually, this drive seemed to work properly but unmount/mounted themself periodically. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey hgz, sorry to hear about this and thanks for your detailed report.

 

Just to make sure we're on the same page, can you clarify the exact OS version of your computer and the version and status of the desktop app as shown in your menu bar?

 

Thanks!

hgz's avatar
hgz
Helpful | Level 6
2 years ago

Hi Walter,

 

I run on both machines OS 13.0.1.

Desktop App Status - beta up&running, no syncs ongoing e.g. all data in sync.

Version: 

KR

Hans-Georg

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi hgz, sorry to jump in here! 

     

    Can you access your account settings, and turn Early releases off? After that, install one of the stable builds of the Dropbox application, and let me know if the behavior remains the same. 

    • hgz's avatar
      hgz
      Helpful | Level 6
      2 years ago

      Hello,

       

      I've removed the beta and installed latest "official" version - see screenshot.

      Actually memory on my M1 machine increases even faster than with beta.

      725Mybte after installation of new desktops SW and 1,24GB roughly 12h later.

      KR

      Hans-Georg

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi hgz, can you also attach a screenshot of the app's syncing status, please? 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!