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Forum Discussion

ECB's avatar
ECB
Explorer | Level 3
3 years ago

Files not syncing in Window explorer

Hi, I can't seem to get File Explorer to sync. It used to sync automatically but now it is not. I've logged onto the Dropbox page and tried to download the app and that doesn't seem to do anything.  ...
Desktop
Dropbox Backup
Dropbox Basic
Sync
  • Mark's avatar
    Mark
    3 years ago

    Hi ECB 

     

    Have you made sure Dropbox is running? 

     

    Restart it from the Windows menu or reinstall from www.dropbox.com/downloading. 

123Anoop123's avatar
123Anoop123
Explorer | Level 3

Hi There,

 

I have recently purchased a subscription for plus account (2TB Storage) thinking its the storage issue as I had the basic account initially but my files aren't syncing.

I can see them on the webpage but files are not syncing to my desktop app, I am using Windows

 

I did unlink the folder & relinked it thinking it might help but still no progress

Files are not big, they are mostly PDF's & basic excel files 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey 123Anoop123, sorry to hear about this.

 

What's the sync status and version of the Dropbox application on your computer?

 

You can hover over the Dropbox icon in your system tray for this info.

 

Let me know and we'll go from there.

  • 123Anoop123's avatar
    123Anoop123
    Explorer | Level 3
    2 years ago

    Thanks for the prompt reply Hannah,

     

    Syn status is (your files are up to date)

     

    Cheers

    Anoop

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update, Anoop!

       

      Do the files perhaps contain any of these characters in their names?

      • 123Anoop123's avatar
        123Anoop123
        Explorer | Level 3
        2 years ago

        Thanks Hannah,

         

        Yes, it had colon in the folders name

        when I renamed the folders it synced

         

        Cheers

        Anoop

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