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DanielleJB's avatar
DanielleJB
Explorer | Level 4
4 years ago

Expired password - frustration

Tried to log in on one computer when I received notification that my password expired. Was still logged into my account on another computer. Tried to change the password and it wouldn't take. I c...
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Account Settings
  • Jay's avatar
    Jay
    4 years ago
    Thanks for the ticket ID, I've replied to your message.

    Please could you reply to that when you get a chance!
sonyk01's avatar
sonyk01
Explorer | Level 3
4 years ago
I have same issue as daniellejb..please help me recover my Dropbox, I no longer have access to my old email (it has been deactivated) and Dropbox is saying my password expired. I cannot create a new one because I can't get into my old email. Please help!!!! I just want to recover my old files, I email support but they are saying to log in too using old acct ( which I can't do).My ticket# is 12727388
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    Hey sonyk01, let's have a look into this! 

    I've replied to your ticket number, so we can have a closer look into this. 

    Please reply as soon as possible.

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