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leothomas's avatar
leothomas
New member | Level 2
2 years ago

Dropbox Paper files are missing after organization downgraded from team to personal

My org downgraded from a team account to personal accounts and none of the documents I had access to were transferred to my personal account, whereas the same did happen for all the other members of my organization. I see the folder structure of documents I used to have access to but all folders are empty, including a folder called: `[myname@email.org]'s files`

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey leothomas, thanks for joining our Community.

     

    Can you give us a bit more info on the downgrade?

     

    Were you a team admin?

     

    When the subscription was cancelled, was the team disbanded?

     

    Here's what happens when a team is disbanded, for more info.

     

    Keep me posted.

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