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Forum Discussion

leothomas's avatar
leothomas
New member | Level 2
2 years ago

Dropbox Paper files are missing after organization downgraded from team to personal

My org downgraded from a team account to personal accounts and none of the documents I had access to were transferred to my personal account, whereas the same did happen for all the other members of ...
Account Settings
downgrade
dropbox business
Dropbox Paper
File access
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey leothomas, thanks for joining our Community.

 

Can you give us a bit more info on the downgrade?

 

Were you a team admin?

 

When the subscription was cancelled, was the team disbanded?

 

Here's what happens when a team is disbanded, for more info.

 

Keep me posted.

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