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Forum Discussion

PLPL's avatar
PLPL
Helpful | Level 6
9 months ago

Desktop app on Mac crashes when trying to link a second account

Hi I was using Dropbox Beta with the new cloud storage location in Ventura. I had both personal and business account on the desktop app. Things were working mostly ok, but I was having some issues ...
Account Settings
desktop
dropbox business
Dropbox Plus
Mac
Multiple Accounts
  • PLPL's avatar
    PLPL
    9 months ago

    all sorted. turns out i had been downloading the beta. needed to untick the Early Access

PLPL's avatar
PLPL
Helpful | Level 6

I unlinked my personal account and relinked it on the web, but it didn't help

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for bringing this to our attention, PLPL.

 

Can you hover over your Dropbox icon and let me know the current sync status and version of the app?

 

Are you getting some kind of error message when the app crashes?

 

Let me know and we'll go from there.

  • PLPL's avatar
    PLPL
    Helpful | Level 6
    9 months ago

    Up to date

    197.3.7490

     

    No error message. 

    It creates Dropbox-Personal, then crashes and restarts. when it restarts the personal account is still logged out and it deletes the Dropbox-Personal folder

     

    MacOS 13.6.6

    Macbook Pro 14" 2023 - Apple M2 Max

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks for the update, PLPL.

       

      If you haven't already can you restart the computer, to see if that helps?

       

      If not, please also quit the Dropbox app and relaunch it from your applications folder.

      • PLPL's avatar
        PLPL
        Helpful | Level 6
        9 months ago

        - restarted

        - tried to add personal account

        - dropbox crashed and restarted

        - closed dropbox

        - opened dropbox from applications

        - tried to add personal account

        - dropbox crashed and restarted

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