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Forum Discussion

SueSi's avatar
SueSi
New member | Level 2
9 months ago

Confused about my account email and access on desktop

I've been using Dropbox for years through one email address.  I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address.  N...
Account Settings
emails
  • SueSi1's avatar
    SueSi1
    9 months ago

    Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

SueSi's avatar
SueSi
New member | Level 2

Yes that's I can access this page, I can see the correct email is showing as my personal email (and change if necessary) and I can see all the correct files and folders on the left hand side.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Does it have the old business email address that you no longer use? 

 

Are you able to change it to another email address that you have access to, one which isn't already associated with a Dropbox account?

  • SueSi1's avatar
    SueSi1
    Helpful | Level 5
    9 months ago

    When you ask 'does it have the old business email'  are you referring to my PC or Dropbox account?

    • SueSi1's avatar
      SueSi1
      Helpful | Level 5
      9 months ago

      Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

      • T_theresa_A's avatar
        T_theresa_A
        Icon for Community Manager rankCommunity Manager
        3 months ago

        Hi SueSi1 

         

        I'm Theresa, one of the Community Managers here at Dropbox. I noticed that our amazing Jay assisted you with resolving your issue back in April, which is just great to hear!
         
        I'm curious to know how things have been going with Dropbox since then. I always enjoy learning how people use Dropbox in their daily routines. If you're open to sharing, I'd love to hear how you've been using it... whether it's for storing photos, schoolwork, or something else entirely. You never know, we might even have some useful tips to share with you.
         
        Looking forward to hearing from you, 
         
        T 😺(Dropbox Community Manager)

         

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