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Forum Discussion
Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.
Had your files been deleted, then you should be able to see them when accessing your events page.
When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser.
If you have any problems when doing that, please let me know.
I have been trying to change the email address on my Dropbox account for months without having access to that email address because it was cancelled due to a business restructure. I forgot to change the details before the email address disappeared. I keep paying Dropbox for this account and don't want to loose the stored data. I have sent Dropbox details of the CC payments, etc. I can't get a real person to respond. I always need to use a security code sent to the old address. Can anyone help me find a real person in Dropbox?
Walter
Dropbox Staff
Dropbox StaffHey PetermHart - did you try to contact our support team as Rich suggested?
If you did and got a ticket ID, please share it with us here so that we can look it up in our system.
Hello Walter, No haven't got a ticket because I haven't got a working email address. My impression is that without a working email address, the only thing that will keep working is the credit card charges.
- Megan
Hey PetermHart, when you contacted our Support, you should have received a ticket number of your communication with them.
Would you mind checking your spam/junk folder too?
If you find nothing there, I can definitely assist by opening a new ticket number on my end for you. Let me know!
- Rich
Super User II
PetermHart wrote:
No haven't got a ticket because I haven't got a working email address.
You need to enter a valid email so you can receive a response from Support. When entering a ticket, make sure you enter a valid email address in the field that says Email address associated with the account. You can then enter the problem email address in the section further down for other details.
