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Pb17's avatar
Pb17
Explorer | Level 4
9 months ago

Change my email address without having access to email account used to create the Dropbox account.

I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
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  • Megan's avatar
    Megan
    9 months ago

    Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.

     

    Had your files been deleted, then you should be able to see them when accessing your events page. 

     

    When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser. 

     

    If you have any problems when doing that, please let me know.

gsrude's avatar
gsrude
New member | Level 2
5 months ago

You can contact the support team for it. You need to open a support ticket and try to retrieve your information. One more thing, you can just provide them with your email and details so that dropbox support can help you get your account back. 

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