You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Pb17
10 months agoExplorer | Level 4
Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
- 10 months ago
Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.
Had your files been deleted, then you should be able to see them when accessing your events page.
When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser.
If you have any problems when doing that, please let me know.
Pb17
Explorer | Level 4
That was a great idea to use an old computer. Unfortunately my 2013 MacBook is maxed out at El Capitan OS. When I tried accessing Dropbox on the old computer is says there is an updated version of Dropbox and it looks like the current version of Dropbox is not supported by my old iOS10. Any solution?
Mark
10 months agoSuper User II
Access it via the website instead from that device Pb17 ? It should still auto log on
- Pb1710 months agoExplorer | Level 4
Hi, Does anyone know of a solution to this problem?
- Jay10 months agoDropbox Staff
HI Pb17, are you able to logon to the Dropbox site at all?
Could you clarify the steps you took on how you changed your email?
- Pb1710 months agoExplorer | Level 4
I tried logging in on the Dropbox website but it sent a code to the defunct email address.
As to the steps in changing my email, I believe I did it in the preferences section with the button to edit the email address.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!