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Forum Discussion
Change my email address without having access to email account used to create the Dropbox account.
I changed the linked email for my free Dropbox account and cannot access my old files. How do I recover them?
Hey Pb17, it sounds like you might have created a new Dropbox account, instead of changing the email address to your existing one.
Had your files been deleted, then you should be able to see them when accessing your events page.
When you say the usual ways to access the old account are gone, can you clarify more? I suggest that you either sign out of the current Dropbox account, and then try to sign into the old one, or you can do this using an incognito tab on your browser.
If you have any problems when doing that, please let me know.
That was a great idea to use an old computer. Unfortunately my 2013 MacBook is maxed out at El Capitan OS. When I tried accessing Dropbox on the old computer is says there is an updated version of Dropbox and it looks like the current version of Dropbox is not supported by my old iOS10. Any solution?
Mark
Super User II
Super User IIAccess it via the website instead from that device Pb17 ? It should still auto log on
Hi, Does anyone know of a solution to this problem?
- Jay
Dropbox Staff
HI Pb17, are you able to logon to the Dropbox site at all?
Could you clarify the steps you took on how you changed your email?
I tried logging in on the Dropbox website but it sent a code to the defunct email address.
As to the steps in changing my email, I believe I did it in the preferences section with the button to edit the email address.
