You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Santa72's avatar
Santa72
Helpful | Level 5
12 months ago

Cannot unlink Dropbox from Google Account

I cannot figure out how to unlink my dropbox account/login from my Google account on my PC laptop.  On my PC laptop I do not use a Dropbox app, but anytime I go to "dropbox.com" it gives me the optio...
Account Settings
  • Santa72's avatar
    Santa72
    12 months ago
    I finally figured it out after some digging, and not sure how I missed this before.

    Had to login to my Google account, select, “Manage your data & privacy” under “Privacy & personalization” and then scrolled down to, “Data from apps and services you use”. Dropbox was listed under “Apps and services”.

    Unsure how I missed that before but that resolved the issue. Thanks to Megan and Rich for responding yesterday (12/7/23).
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Santa72, let's jump right into this! 

 

Have you tried signing out of your Google account, beforehand and then trying to see if Dropbox will prompt you to sign in using Google Sign-In?

 

Keep in mind that, In order to have an admin console, you'd need to be part of our Business plans. If you're on a Basic account, you wouldn't have that option.

 

Let me know of any updates! 

Santa72's avatar
Santa72
Helpful | Level 5
12 months ago
Hi Megan. Thanks for replying.

To confirm, I have a Basic account and am not on any type of Business plan.

If I sign out of my Google account (it shows as “Paused” in the top right corner of Google Chrome) and then go to Dropbox.com it does not prompt me to sign in using Google Sign-in. Once I sign back in to my Google account and then go to Dropbox.com it automatically signs me in to my Dropbox account.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!