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Tiger20's avatar
Tiger20
Helpful | Level 6
2 years ago

cancel activity emails from no longer shared folder

I'm receiving emails relating to a folder I started however I have since tranferred control of the folder to someone else and requested my cancellation from the folder. I no longer have access to th...
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  • Tiger20's avatar
    Tiger20
    2 years ago

    Thanks to Dropbox support for their assistance that eventually enabled my identification of another account with the required access having the emails sent to an email that is forwarded to me.

Tiger20's avatar
Tiger20
Helpful | Level 6

Not visible on either Main or Shared.

On my Desktop - Explorer file the folder is still present (I haven't deleted it), and when selected a lengthy "unavailable" message box is displayed (as expected).

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Tiger20, it might be trivial, but what happens if you try to use the searchbar online, to locate the folder? 

 

Do you see any results there? Could you also send me a screenshot of the message you get, when trying to select the folder locally on your device? 

  • Tiger20's avatar
    Tiger20
    Helpful | Level 6
    2 years ago

    The folder is not shown in the searchbar

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Could you try quitting the Dropbox desktop application and then deleting the folder in Explorer?

      • Tiger20's avatar
        Tiger20
        Helpful | Level 6
        2 years ago

        The only folder remaining was a "Quick access" folder (As in it was not deleted when the main folder was deleted, I presume by the Dropbox system).

        I've deleted it now, and await sufficient days to see whether Dropbox advises by email of continuing activity on the folder by others who remain with access.

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