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PencilThink's avatar
PencilThink
Explorer | Level 4
2 years ago

Auto sign-in for Dropbox Capture

Each time a PC is turned back on or restarted, Dropbox Capture sits in the background but screenshot shortcuts do not work until the user is manually signed in. This requires that we open the system tray, click Dropbox Capture, click our account, and only then do screenshot / recording functions work.

 

I have searched the settings and preferences for an auto sign-on but am coming up short. Is there anything we can do to make this work? I am willing to edit the registry or do whatever else is needed.

 

Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey PencilThink, thanks for bringing this to our attention.

     

    If you go through your computer settings, is the Dropbox Capture app set to start automatically upon startup? Perhaps that adds to the issue.

     

    Have you also tried uninstalling and reinstalling it, to see if that helps?

     

    Let me know what you find.

    • PencilThink's avatar
      PencilThink
      Explorer | Level 4

      Hi Hannah thanks for the quick reponse.

       

      Yes, Dropbox Capture is set to automatically start upon startup, which is desired. We are just trying to get the app to sign-in automatically as well.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Did uninstalling and reinstalling the Capture app help with the auto sign-in issue, PencilThink?

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