We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

marissalim's avatar
marissalim
New member | Level 2
2 years ago

1st account subscribed becomes a sub account

I subscribed to 1 account and have been using it for a number of years.  Just created a new trial account for another project.  This new 2nd account becomes the main, while my 1st is now a sub accoun...
Account Settings
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi marissalim, thanks for posting today!

 

Could you clarify what you mean by a 'sub account'? 

 

Is one account a Dropbox Business team account and the other is linked to it? Is the other account logged into an app?

 

Any other info or screenshots would be helpful!

marissalim1's avatar
marissalim1
Explorer | Level 3
2 years ago

Hi Jay,

 

My actual subscription is under Dropbox Pro , 2TB  (Marissa) which I have been using for a number of years.

Today, I sign up to 30-days trial under the name Lisa.  This trial account became the main account, but, Marissa is still the admin and became the sub account.

 

 

 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!