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New member | Level 2

3 days ago

“Your plan and billing information are managed externally"; I can't upgrade via Google Play.

I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to "manage" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise.

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Rich
Super User II
3 days ago
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Crystal Aurora wrote:
The button to "manage" my subscription there only gives me the option to change my payment method.

The ability to upgrade to a different plan may not be possible if a higher plan isn't available through the app stores (Apple or Google). In such a case you would need to cancel your current subscription, wait for your account to downgrade back to Basic (on April 2nd by the sounds of it) and then upgrade again via the Dropbox website rather than through a mobile store.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

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I urgently need to upgrade my plan because I am out pf storage, but this \"Your plan and billing information are managed externally\" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to \"manage\" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise.

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Crystal Aurora wrote:\n
The button to \"manage\" my subscription there only gives me the option to change my payment method.
\n

The ability to upgrade to a different plan may not be possible if a higher plan isn't available through the app stores (Apple or Google). In such a case you would need to cancel your current subscription, wait for your account to downgrade back to Basic (on April 2nd by the sounds of it) and then upgrade again via the Dropbox website rather than through a mobile store.

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Crystal Aurora wrote:\n
The button to \"manage\" my subscription there only gives me the option to change my payment method.
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