“Your plan and billing information are managed externally"; I can't upgrade via Google Play.
I urgently need to upgrade my plan because I am out pf storage, but this "Your plan and billing information are managed externally" is the message I receive when I try to upgrade. I have found which ...
The button to "manage" my subscription there only gives me the option to change my payment method.
The ability to upgrade to a different plan may not be possible if a higher plan isn't available through the app stores (Apple or Google). In such a case you would need to cancel your current subscription, wait for your account to downgrade back to Basic (on April 2nd by the sounds of it) and then upgrade again via the Dropbox website rather than through a mobile store.
What would happen to my current account when it expired during that time? Would my files be safe?
Yes, your files would be safe. If you end up over your storage quota, syncing would stop but your existing files would remain in your account. You would have to be over your quota for an extended period of time (with multiple warning emails) before Dropbox started to remove files.
To add to what Rich said - make sure that you are receiving emails from Dropbox AND reading them (i.e. they arent in junk/clutter etc.) because if they DO remove files its permanent
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!
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I have found which ...","body@stringLength":"773","rawBody":"
I urgently need to upgrade my plan because I am out pf storage, but this \"Your plan and billing information are managed externally\" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to \"manage\" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise.
I urgently need to upgrade my plan because I am out pf storage, but this \"Your plan and billing information are managed externally\" is the message I receive when I try to upgrade. I have found which of my google accounts my subscription is connected to in the Google play store, but there I am only able to unsubscribe or resubscribe from my existing plan. The button to \"manage\" my subscription there only gives me the option to change my payment method. I literally am willing to give you (Dropbox) more money in the form of upgrading so it's extremely infuriating to not be able to. I am considering switching to a different cloud storage host other than Dropbox if I cannot get this fixed before April 2nd (when my subscription supposedly renews). Please advise.
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Crystal Aurorawrote:\n
The button to \"manage\" my subscription there only gives me the option to change my payment method.
\n
\n
The ability to upgrade to a different plan may not be possible if a higher plan isn't available through the app stores (Apple or Google). In such a case you would need to cancel your current subscription, wait for your account to downgrade back to Basic (on April 2nd by the sounds of it) and then upgrade again via the Dropbox website rather than through a mobile store.
","body@stringLength":"657","rawBody":"
Crystal Aurorawrote:\n
The button to \"manage\" my subscription there only gives me the option to change my payment method.
\n
\n
The ability to upgrade to a different plan may not be possible if a higher plan isn't available through the app stores (Apple or Google). In such a case you would need to cancel your current subscription, wait for your account to downgrade back to Basic (on April 2nd by the sounds of it) and then upgrade again via the Dropbox website rather than through a mobile store.
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What would happen to my current account when it expired during that time? Would my files be safe?
What would happen to my current account when it expired during that time? Would my files be safe?
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Crystal Aurorawrote:\n
What would happen to my current account when it expired during that time? Would my files be safe?
\n
\n
Yes, your files would be safe. If you end up over your storage quota, syncing would stop but your existing files would remain in your account. You would have to be over your quota for an extended period of time (with multiple warning emails) before Dropbox started to remove files.
What would happen to my current account when it expired during that time? Would my files be safe?
\n
\n
Yes, your files would be safe. If you end up over your storage quota, syncing would stop but your existing files would remain in your account. You would have to be over your quota for an extended period of time (with multiple warning emails) before Dropbox started to remove files.
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To add to what Rich said - make sure that you are receiving emails from Dropbox AND reading them (i.e. they arent in junk/clutter etc.) because if they DO remove files its permanent
To add to what Rich said - make sure that you are receiving emails from Dropbox AND reading them (i.e. they arent in junk/clutter etc.) because if they DO remove files its permanent
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Super User II
