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Forum Discussion

Bruno19681's avatar
Bruno19681
Explorer | Level 3
3 years ago

Wrong charges - how can I contact support?

I have been contacting Dropbox for 6 months. Nobody gets back to me. Our charges are wrong. Next step is to dispute the charges.  Terrible customer service
Error Messages
Payments
  • Rich's avatar
    Rich
    2 years ago
    CMcQ wrote:

    No direct contact information anywhere on this site ...

    The support options you see on the Support page will vary based on the plan you have. Take a look at your Plan page. If it says Basic, then the account you're signed in to is not currently on a paid subscription, which would explain why you don't see options to contact Support.

     

    If that's the case, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Bruno19681 wrote:

I have been contacting Dropbox for 6 months. Nobody gets back to me. Our charges are wrong. Next step is to dispute the charges. 

Terrible customer service

How are you contacting them? You can't just email them. You need to open a ticket through the Support page. If you've already done so, reply here with your ticket number. If you haven't opened a ticket, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • Bruno19681's avatar
    Bruno19681
    Explorer | Level 3
    3 years ago

    Hi Rich,

    It does not allow me to contact them. That option does not exist. It always send me to community. 

    I left a voicemails in sales and sent emails. NADA. 

    All over google and the Best Business Bureau are these complaints. Very disappointed that nobody responds

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Bruno19681, I’m sorry to hear about your overall experience. 

       

      Can you send me a screenshot of what you see when visiting our Support page? 

       

      Also, can you please provide a few more details on your issue and the charges you keep receiving, so that I can have a look for you?

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