You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Why have there been changes to Dropbox Advanced / Business Plus subscriptions?
Dear Dropbox Team,
I hope this message finds you well. I am writing as a long-term subscriber to the Dropbox Advanced / Business Plus plan, which my organization has used since 2017 primarily for file storage (completed projects, library, work hour records, etc.) and file sharing among 2–3 users working on active projects.
Over the years, we have observed significant changes to the plan's conditions and pricing, which I would like to bring to your attention:
Subscription History:
• 2017–2021: €540/year, with unlimited storage included.
• 2022: Updated to €648/year (+€108/year), still with unlimited storage.
• 2023 onward: Maintained at €648/year, but unlimited storage was replaced by a fixed limit:
15 TB of paid storage (covering 3 licenses and all add-ons).
An additional 11 TB valid only until October 31, 2028.
Cost Analysis:
If we compare these costs with external hard drive solutions:
• An 8 TB Seagate Barracuda external drive currently costs less than €150.
• 16 TB = 2 drives (€300), 24 TB = 3 drives (€450), 32 TB = 4 drives (€600).
Over the years, our total Dropbox expenses are as follows:
• 2017–2023: €4,644 (5 × €540 + 3 × €648). Equivalent to 240 TB in external storage (30 drives).
• 2017–2028: Projected total €6,588 (5 × €540 + 6 × €648). Equivalent to 344 TB in external storage (43 drives).
This raises the question: by 2028, after paying €6,588, we will only have access to 15 TB of permanent storage on the Business Plus plan, which is less competitive compared to other cloud / storage solutions.
Policy Impact on Loyal Customers:
We understand that some users have misused unlimited storage plans.
However, the response to restrict storage capacity significantly impacts regular users who have adhered to fair usage practices. It feels unjust for loyal subscribers of 8+ years to bear the brunt of these policy changes.
Request for Consideration:
I kindly ask Dropbox to internally escalate this concern and reconsider its storage policy for Business Plus customers. Long-term subscribers deserve a fair and competitive offering that acknowledges their loyalty and business needs with the following adjustments:
• Revise the storage limit by gradually increasing the storage for Business Plus subscribers according to their needs.
• Evaluate individual cases to ensure that customers like us, who have used the service responsibly, are not unfairly penalized.
I am confident that Dropbox values its long-term customers and will take steps to ensure we receive a fair and competitive offering that aligns with our ongoing needs.
Thank you for your attention and support in resolving this matter.
I look forward to hearing from your team.
Best regards,
Leandro Silva
- Jay
Dropbox Staff
Hi leandrosilva, thank you for posting on our Community.
Our teams are always looking to gather feedback on how we can develop our tools, products and services, so user input is invaluable to us.
Over the years, the Dropbox team plans have been enhanced with new capabilities, tools and features, in order to accommodate more efficient collaboration and workflow.
That said, I do understand where you're coming from, and I will make sure to pass your feedback on internally.
I appreciate you taking the time to share your thoughts with us here, and I would encourage you to reach back out if there's something else we can look into in the meantime.
Thank you Jay for your response.
I hope this detailed issue regarding Dropbox costs/storage for Business users isn't just another one or gets lost among others in the forum... I have also submitted a ticket through our Dropbox account to escalate and bring attention to this important matter.
