We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Why do you say I have no space when I do?
I am using 2.81 GB of 6.75 GB so why did dropbox send this email-
This is a friendly reminder that your Dropbox is almost full! Sadly, it won't save any new changes until it's back in shape. Upgrad...
And I'm back...
Yes, due to a technical issue the emails were incorrectly sent. There are 2 near-quota programs that should only email users +90% of quota, it seems since probably around yesterday, that its been running incorrectly and doubled the amount of used bytes... so users that are 40-50% of quota are appearing as 80-100% of quota.
We'll make the change and no further users should receive this email incorrectly after the weekend.
(I'll try and get it stopped and reconfigured sooner than that of-course, but I just give that timeframe as that's the latest I expect all the updates to take to apply.)
Many thanks for highlighting here and saving other users the pain!
Hi,
It looks like this bug has resurfaced. (using base level instead of base+extra for comparison to limits).
i received an email, and on investigation several prompts on the web-site.
Please let me know if this is a planned lowering of the basic limit (and not grandfathering legacy users); and/or expiration of the extra space.
All and all am very happy with dropbox, and as a former s/w engineer know that stuff happens, and that getting fixes through the pipeline/ bureaucracy can take time.
see image below, 2 different quota's shown (i highlighted in yellow, and redacted my email)
Nancy
Dropbox Staff
Dropbox StaffHi gtb! Thanks for posting here.
The actual quota that’s available for your Dropbox account is 5.75GB, as shown when clicking on your avatar (you can also see this here).
The page that you’re currently looking at is just showing the minimum quota for Dropbox Basic, which is indeed 2GB.
Hope that clarifies things.
